The world of communication beats all other fields when it comes to the development and implementation of new and creative ideas. Innovative ideas in communication that make our lives much easier are developed every day. The need for communication channels that are efficient and affordable has necessitated the need for innovation in the field of communication. Business organizations suffer huge losses if their communication channels are not efficient enough.
One of the notable advancements in communication technology is IP telephony. The group of technologies that use of internet protocol packets to carry voice, data, fax and other information is what is called IP telephony. This is the information that was traditionally relayed over the dedicated circuit – switched connections of the public switched telephone network (PSTN). Over the internet, voice and text is carried as packets of data on shared lines thus eliminating the tolls of the public switched telephone network. Unlike the traditional telephone service, the government does not regulate the usage of IP telephony. The way that businesses communicate with each other and their customers has been greatly revolutionized in terms of flexibility and affordability by the use of IP telephony. By switching to IP telephony businesses derive various benefits which include security of their communications, reduced costs of communication and increased productivity.
If a business is using the hosted VOIP solution, they have access to the various IP based applications. The investment on infrastructure and capital investment is minimal when switching to IP telephony. Management and maintenance of VOIP hosted services is also very affordable compared to the traditional phone services. Both data and information are carried on a shared line in IP telephony. The cost of investing in communication infrastructure is reduced this way.
Another advantage that a business gets from using IP telephony is the security of their communication. Secure routing and remote access can be done through the use of Virtual private networks even over the public network. A virtual private network ensures that the communication is as secure just like sending it over a private network. IP telephony also gives the user access to advanced features. IP telephony avails advanced features such as video – conferencing and call management cost – effectively to businesses. IP telephony provides these features, that are equivalent to whet the traditional corporate PBX provided, but now at cost – effective rates. Such advanced features help small and medium enterprises to efficiently run their operations.
IP Telephone also greatly increases the productivity of a business. IP telephony supports several applications and devices which make it possible for the users to work more effectively and efficiently. Collaboration for productivity is made possible through communication over the IP telephony.